Returns & Exchanges

At Baan Velgen, we want you to be completely satisfied with your purchase; if you are not, you may return your items within 30 days of delivery for a full refund or exchange. Please ensure all returned products remain in their original condition with all tags and packaging intact.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back and choose your preferred resolution.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring the return authorization form is included inside the box to prevent processing delays.

3

Ship the Items

Attach the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.

4

Quality Check and Refund

Once our team inspects the returned items to confirm they meet our quality standards, a refund will be issued to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing